EvoPay escrow on the VirtuOZ platform follows a clear path: parties agree on terms, funds are held in a protected account, delivery is confirmed, and payout or refund follows the rules you accepted.
Whether you are buying equipment, hiring a contractor, or closing a B2B deal, the product keeps the sequence transparent: what was promised, what was paid, and what happens if something goes wrong. You always see the current stage in the interface and in your activity history.
Before money moves into escrow, you review fees and timelines. After funding, neither side can silently change the core terms without the other party agreeing in the product. Disputes are handled with evidence and a neutral review path so decisions align with the agreement you signed digitally.
Price, scope, delivery or service milestones, and inspection windows are captured in the product. Both sides see the same snapshot before anyone funds the deal. Optional attachments and notes stay on the record for support and dispute review.
The buyer reserves or sends funds to escrow. Balances and statuses update in near real time so both parties know the deal is funded and the clock for fulfillment can start. Segregation and compliance controls apply at the operator level; you interact through a single wallet view.
The seller delivers goods or completes the service, then marks progress in the product. The buyer confirms receipt or opens a dispute with evidence (files, messages, tracking). The inspection window you agreed on governs how long confirmation can wait before escalation rules apply.
When conditions are met, escrow releases to the seller per the fee schedule you saw up front. If the deal is cancelled before payout according to policy, buyers receive a structured refund path. Arbitration steps exist for deadlocks, always tied to the agreement and evidence on file.
Fees, limits, and jurisdiction-specific disclosures live in our published legal documents and in-product notices.
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